Privacy Statement

Privacy Statement

Dublin Food Co-operative Society Limited (“Dublin Food Co-op”) is committed to protecting and respecting your privacy.  This includes our obligations in dealing with your personal data and ensuring that our co-operative complies with the requirements of relevant European and national data protection and privacy legislation.

This Privacy Statement explains how we collect, store and use personal data about you when you access dublinfood.coop (the “Website”), join as a member, shop with us or otherwise provide your personal data to us. These terms will apply regardless of how the Website is accessed.

Please read this Privacy Statement carefully and in conjunction with our Terms and Conditions. 

By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy statement in its entirety. If you do not agree to this privacy statement in its entirety, you should not use this Website or provide us with your personal data.

What information do we collect about you?

We may collect the following information about you: 

  • Full Name
  • Email Address
  • Address (home, billing and delivery)
  • Phone number
  • Membership Number
  • Date of Birth
  • Usernames
  • Passwords
  • Where you placed an order or shopped with us
  • Time and date of purchase in store, or online
  • Time and date of Website access
  • Communication and shopping preferences
  • Transactional information
  • Payment data (stored by Stripe https://stripe.com/en-ie/privacy)

We may also collect certain information when you visit, use or navigate the Website that does your specific identity (personal data) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

How do we collect this information?

We may collect information about you when you: 

  • Visit the Website, and other sites accessible from the Website using cookies and web beacons 
  • Become a member, online or in store
  • Purchase products or services on the Website or in store 
  • Take part in promotions, competitions, customer surveys and questionnaires
  • Contact us in relation to customer service, or membership related queries either through info@dublinfood.coop, other Dublin Food Co-op emails, or by phone
  • Use Dublin Food Co-op social media channels
  • Access the Website from your phone
  • In store – footage of you may be recorded on our CCTV systems

On what legal basis do we process this information?

We process your information only on the legal bases set out below:

  • To enter into or perform our contract with you in relation to your use of the Website and/or the provision of goods and services which you purchase through the Website
  • To fulfil our legal obligations in relation to processing your request to join as a member of the Dublin Food Co-op, and to maintain up-to-date information associated with your membership
  • In line with our legitimate interests to improve and monitor the efficiency of our co-operative, and its services to members and respond to any queries or requests you may submit to us
  • Where you have given us your consent to do so, such as sending you rewards, exclusives and promotional material that you subscribe for or that you consent to receiving
  • Where it is necessary to comply with legal obligations
  • Where necessary in order for us to establish, investigate, exercise or defend a legal claim to which you are a party

How is your information used?

We may collect, store and process your personal data: 

  • To make this Website available to you 
  • To maintain and operate your membership of the co-operative 
  • To manage membership discounts, and provide vouchers 
  • To communicate with you in relation to your membership including providing notice of General Meetings
  • To inform you of important updates related to an order you have placed or a product you have purchased
  • To verify your identity 
  • To contact you (including by post, phone, SMS and email) in relation to your membership, or to clarify any issues relating to products you have bought, or orders you have made
  • For research, analysis, testing, risk management and administrative purposes
  • For crime and fraud prevention, investigating, establishing, exercising or defending a legal claim
  • For complying with our legal obligations under consumer, tax and other Irish and European laws 
  • For responding to your queries or requests

Your rights

You have a number of important rights including:

  • You have a right to review any of your personal data we hold. 
  • You have a right to rectify any incorrect information we hold about you.
  • You have a right to have information we hold about you erased unless we have a legitimate reason for retaining this information.You can make a ‘subject access request’ via info@dublinfood.coop.

Security

We endeavour to use industry standard security measures to protect your information and to prevent the loss, misuse or alteration of any information in our control. 

However, the transmission of information via the internet is not completely secure and we cannot guarantee that all of your private communications and other personally identifiable information will never be disclosed. However, we will use our reasonable endeavours to ensure that such information is kept as secure as possible.

Amendments of this Privacy Statement

This Privacy Statement may change from time to time, and any changes to this Policy will be posted on the website and will be effective when posted. As your use of the Dublin Food Co-op website is subject to your acceptance of this Privacy Statement, and any amendments thereto, please review the Privacy Statement each time you use this website.

Third party sites

Our website may, from time to time, contain links to and from the websites of our Members, partner networks, advertisers, event organisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Governing law and jurisdiction

This legal notice and all issues regarding this website are governed exclusively by the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.

General

Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Statement is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.

Cookies

This website uses cookies and similar tracking technologies (like web beacons and pixels) to store information about you. 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We may use cookies from third-party vendors such as Google Analytics and HotJar, to access and store information. The use of first-party cookies and third-party cookies are to, among other things, analyse and track users on the Website, determine the popularity of content, gain insight into demographics and interests of users, and better understand online activity. By accessing this Website, you consent to the collection and use of the information by these third-party vendors. We do not transfer any personal information to these third-party vendors. 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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